Get in Touch With Us
This page explains how to reach the editorial team at Best Casino Sites, what we can realistically help with, and — just as important — which questions are better answered by a casino's own support desk or by a state regulator. We are an independent research and comparison publisher covering US online casinos. We do not operate a casino, hold player funds, or have access to anyone's account.
Email Is the Fastest Route
Write to us at [email protected]. Messages are read by a member of the editorial team, and we aim to reply within two business days. Busy periods and US public holidays can stretch that a little.
A few details make a reply far more useful:
- Your state. Legal online casino availability in the US is set state by state, so an answer that is right in one state can be wrong in another.
- The page you are reading. A link or page title tells us exactly which claim or figure you mean.
- The casino and the date. Promotions and terms change without notice; knowing when you saw something helps us check it.
- Screenshots for corrections. If terms on a casino site differ from what we have published, an image of the terms page settles it quickly.
Please do not send account numbers, passwords, card details, Social Security numbers or copies of ID documents. We have no use for them and no reason to hold them.
Where Our Money Comes From
We should be upfront about this before you read anything else on the site. Best Casino Sites may earn a commission when a reader opens an account with a casino we link to. That is how the site is funded. Commercial relationships do not buy a position in our rankings, do not change an editorial rating, and do not stop us publishing a limitation. If you think a particular review reads as though it were written by a marketing department, tell us — that is exactly the kind of message we want.
Our ratings are editorial judgments made from published information. They are not customer-satisfaction scores, and they are not the result of anyone on our team depositing or playing. If a casino advertises a payout speed, we report it as advertised, not as measured.
What We Can and Cannot Help With
| Ask us | Ask the casino or a regulator |
|---|---|
| Corrections to bonus terms, figures or availability we have published | A pending or delayed withdrawal on your account |
| How wagering requirements, max bonus bets or cashout caps generally work | Why your identity verification was rejected |
| What to check before accepting a deposit offer | A disputed bet, balance or game result |
| Which payment methods US casinos commonly support | A closed or restricted account |
| Feedback, topic suggestions, partnership enquiries | Self-exclusion requests and deposit or loss limits |
We cannot release funds, overturn a decision, waive wagering requirements, or intervene in a dispute. Where a complaint belongs with a licensed operator's formal complaints procedure or with the regulator in your state, we will say so and point you toward the right starting place.
Casinos You May Be Writing to Us About
Most reader mail concerns the offers listed on this site. The three below draw the most questions, so here is our plain assessment of each, including where each one falls short. Every figure is the operator's own advertised promotion; verify the current terms on the casino's own site before you deposit, because promotions change.
Raging Bull — our top-rated listing, and the one with the heaviest terms
Raging Bull sits first on our list (editorial rating 10.0) largely because of the sheer size of its advertised welcome package: 410% up to $10,000 plus 50 free spins. Readers usually contact us about the same thing — the headline number is not the amount you can withdraw. Large percentage matches of this kind are typically tied to a qualifying deposit, a playthrough requirement on the bonus, a cap on how much you may stake per spin or hand while the bonus is live, and often a ceiling on winnings that can be cashed out. The limitation is straightforward: an offer this size takes real turnover to clear, and the effective value is far smaller than $10,000 suggests. Read the maximum cashout clause first, then the wagering multiple, then the game weighting.
Magician Bet — the one for readers who dislike playthrough
Magician Bet (9.8) earns its place for a different reason: its advertised 101% No Wagering offer. For a reader who has been burned by a bonus they could never clear, a no-wagering structure is the single most meaningful difference on this page, because what you win is ordinarily yours without a playthrough hurdle. The trade-off is scale — 101% is modest next to the triple-digit matches elsewhere, and no-wagering offers frequently carry their own constraints such as a lower maximum bonus, time limits on use, or restrictions on which games qualify. Check the expiry window and any withdrawal minimum before assuming "no wagering" means "no conditions".
Slots of Vegas — a slots-led offer tied to one game
Slots of Vegas (9.6) advertises 375% bonus plus 50 free spins on Cash Chaser. It is on this page because the free spins are attached to a named title rather than left open, which tells you something useful: this is a slots-first promotion, and it suits readers who play reels rather than tables. That is also the limitation. Spins locked to one game are worth little if you do not like that game, free-spin winnings commonly convert to bonus funds subject to their own playthrough, and table games typically contribute at a reduced rate — or not at all — toward clearing the match portion.
Further down the list, Uptown Aces (9.6) advertises 600% for new players, Card Crush (9.5) an instant welcome reward of 2 mystery coins and 5 cards, Zumba Cards (9.2) a 250% deposit bonus up to 250 SC, BetUS (8.9) 200% up to $4,000 for new players, Amazon Jackpots (8.9) 4 posters plus 40 free SC and a bonus wheel for $20, Slots and Casino (8.8) 500% up to $2,500 across three deposits, and Bets.FM (8.5) a 225% deposit bonus up to 1 BTC with 225 free spins. Note that SC-denominated rewards belong to sweepstakes-style play rather than cash wagering, and a bitcoin-denominated offer implies crypto funding — two quite different models, and worth understanding before you sign up.
Money Questions We Answer Most Often
Since so much reader mail is about cost and cashflow, here is the general shape of it. Specific figures vary by operator and by state, so confirm them on the cashier page of the site you are using.
- Minimum deposits. Usually a low fixed amount, but a bonus may require a higher qualifying deposit than the site's own minimum. The two numbers are not always the same.
- Paying in. Debit cards are the most widely accepted route for US players. Credit card acceptance varies and some issuers decline gambling transactions outright. ACH and online bank transfer, prepaid cards and e-wallets appear at many sites; PayPal availability is limited and generally tied to state-licensed operators. Crypto funding is used by some offshore-facing sites, as the bitcoin-denominated offer above shows.
- Getting paid out. Withdrawals often must return to the method you deposited with where possible. Expect a minimum withdrawal amount, a daily, weekly or monthly limit, and a pending or reversal window before processing starts.
- Timing. Advertised withdrawal times typically start after identity verification is complete, not when you press the button. Bank transfers and checks are the slowest; e-wallets and crypto are usually quicker. Treat every quoted time as the operator's claim.
- Fees. Deposits are commonly fee-free; withdrawals may carry a processing fee, a fee on additional cashouts within a period, or a charge passed on by an intermediary. Your bank or card issuer may also apply its own charge.
If a casino has quoted you something that contradicts its own published terms, send us both and we will look at whether our page needs updating.
Verification Questions: Start With the Operator
Know Your Customer checks are standard. Expect to supply photo ID, proof of address and, where a payment method needs confirming, an image of the card or a bank statement. Larger or unusual activity can trigger source-of-funds requests. The practical advice we give every time: complete verification when you open the account rather than when you first try to withdraw, since that is where most delays come from. We cannot verify anyone ourselves or chase a review on your behalf.
Game Questions We Can Answer
We are happy to explain how a category works, even if we cannot tell you what to play. The main groups you will meet across the casinos listed here:
- Slots — the largest category at most sites, varying by return to player and by volatility. High volatility means rarer, larger wins; low volatility means smaller, steadier ones. Outcomes are produced by random number generators.
- Progressive jackpots — pooled prizes that grow with play. Some require a maximum-stake bet to qualify for the top tier.
- Table games — blackjack, roulette and baccarat, in multiple rule variants. Rules affect the house edge, so two blackjack tables are not interchangeable.
- Live dealer rooms — real dealers streamed in real time, with table limits set per room. These games frequently contribute little or nothing toward bonus wagering.
- Mobile play — browser-based play is near-universal; dedicated casino apps are more common with state-licensed operators.
Software provider lineups, published RTP figures and game availability differ by operator and sometimes by state, which is why we ask which state you are writing from.
The Other Products These Operators Run
Several brands on this site are not casino-only, and readers sometimes contact us assuming one set of terms covers everything. It rarely does. BetUS, for example, operates in the sportsbook space alongside casino play, and sports betting normally has separate promotions, separate rollover rules and separate limits. Elsewhere you will find poker rooms, bingo, virtual sports and racing sections, plus loyalty or VIP programs that accrue across products. A casino bonus generally cannot be cleared on sportsbook wagers, and a sportsbook free bet is not casino credit. Check which product a promotion belongs to before you use it.
Who Can Play, and Which Rules Apply
US online casino regulation is a state matter. Federal law sets some boundaries, but there is no single national online casino license: individual states decide whether to authorize real-money online casino play, and only a minority currently do. Where a state has legalized it, operators are licensed by that state's gaming regulator, must verify your identity and location, and are bound by that state's rules on complaints, advertising and player protection. Sweepstakes and social casino models operate under a different legal structure again, and their treatment varies from state to state.
Important distinction: a site accepting deposits from US residents is not the same as a site being authorized to serve them. Before you register, confirm whether the operator is licensed in your state, because the consumer protections available to you — and your route of appeal in a dispute — depend on it. No casino is completely safe, and no one can guarantee a withdrawal.
You must be 21 or over to use the casinos listed here, and legal age can differ by state and product. Gambling is entertainment that costs money; it is not a way to earn income or resolve financial difficulty. Every reputable operator offers deposit and loss limits, time-outs and self-exclusion, and these are worth setting up before you need them. If gambling has stopped being fun, the National Council on Problem Gambling runs the 1-800-GAMBLER helpline and state programs offer their own self-exclusion registers; device-level blocking software is another option some readers find useful. Tell us in your message if you would like us to point you toward support resources, and we will.
Corrections, Complaints About Us, and How We Check Things
Our pages are compiled from operator terms, regulator publications and public company information, and each is dated so you can see when it was last checked. Details on this page were reviewed on Sep 25, 2026 by Megan Wallace. Offers and terms move faster than any publisher can, so the casino's own terms page always takes precedence over ours.
- Email us with the page, the claim you are disputing and, if you have it, evidence such as a screenshot of the current terms.
- We check it against the operator's published information and, where relevant, the state regulator.
- If we got it wrong, we correct the page and update its review date. If the operator changed its terms, we update and note the change.
- If we disagree, we will tell you why rather than leaving the message unanswered.
Complaints about our own conduct — a link that misfired, a disclosure you feel was unclear, a tone problem in a review — go to the same address and are handled by an editor, not by the writer concerned.
Readers Outside the US
Our coverage is written for US readers and US rules. If you are writing from the UK about accounts outside the GamStop scheme, our guide to non-GamStop casinos for UK players is the more relevant page, and the licensing and self-exclusion framework there is entirely different from the state-by-state system described above.
If you are unsure whether a question is one for us or one for the casino, send it anyway — a short redirect from us is quicker than guessing. Include your state and the page you were reading, and you will hear back from a person who has actually read what you wrote.